Data Privacy & Security

Odds PH Privacy Policy — Your Data, Your Rights

At odds ph, your personal information is handled with care and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). This page explains what we collect, why we collect it, and exactly what rights you have over your own data.

Last updated: July 2025

Our Six Privacy Commitments to You

Before the full policy, here's the short version of what odds ph stands by when it comes to your personal data.

We Never Sell Your Data

Your personal information is never sold, rented, or traded to third-party advertisers or data brokers. Odds ph only shares data where legally required or operationally necessary to run your account.

Encrypted Storage, Always

All personal and financial data at odds ph is stored using industry-standard encryption. Payment details are never stored on our servers in plain text — they are processed through certified payment gateways.

You Control Your Data

You have the right to access, correct, and request deletion of your personal data at any time. Odds ph provides clear processes for exercising all your rights under the Data Privacy Act of 2012.

Minimal Data Collection

We only collect personal information that is genuinely necessary for operating your odds ph account, verifying your identity, processing payments, and complying with PAGCOR and anti-money-laundering requirements.

Opt-Out of Marketing Anytime

If you've opted in to receive promotional messages from odds ph, you can withdraw that consent at any time through your account settings or by contacting our support team — no questions asked.

DPA Compliant, PAGCOR Regulated

All data handling practices at odds ph are reviewed for compliance with the Philippine Data Privacy Act and NPC guidelines. PAGCOR licensing requirements also inform how we manage and secure player records.

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Who We Are

This Privacy Policy applies to odds ph, operating the online betting and casino platform accessible at oddsph.net. For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations, odds ph is the Personal Information Controller — meaning we determine the purpose and means of processing your personal data.

Our platform is operated under PAGCOR licensing and serves registered players located within the Philippines. All data processing activities described in this Privacy Policy relate to the operation of the odds ph gaming platform, including sports betting (PBA, NBA), casino games (Tongits, Color Game, Bingo, Jackpot Slots), and the VIP Club loyalty programme.

For all privacy-related concerns, contact our Data Protection Officer at support@oddsph.net with the subject line "Privacy Request". We aim to respond within five (5) business days.

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Personal Data We Collect

Odds ph collects only the personal data necessary to provide our services, comply with regulatory obligations, and maintain account security. The categories of data we process are summarised below.

Category Examples Purpose
Identity Data Full name, date of birth, government ID number, selfie/photo for verification Account registration, KYC verification, age confirmation
Contact Data Mobile number, email address, home address Account communication, support, withdrawal notifications
Financial Data GCash/Maya number, bank account details, transaction history Deposits, withdrawals, AML compliance
Gameplay Data Bet history, game sessions, win/loss records, bonus usage Account management, dispute resolution, responsible gaming monitoring
Technical Data IP address, device type, browser, operating system, session logs Fraud detection, platform security, geolocation compliance
Marketing Preferences Communication opt-ins, promotion participation records Sending relevant offers and updates (with your consent only)

We do not collect sensitive personal information such as biometric data beyond what is necessary for identity verification, and we do not collect or process information about your political views, religious beliefs, health conditions, or sexual orientation.

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How We Use Your Personal Data

Odds ph uses your personal data for the following specific purposes. We do not process your data for any purpose that is not listed here without first obtaining your explicit consent or being legally required to do so.

  • Account Management: Creating, verifying, maintaining, and securing your odds ph account, including KYC processes required before first withdrawal.
  • Service Delivery: Processing your bets, settling winnings, crediting bonuses, and managing your VIP Club status and benefits.
  • Payment Processing: Facilitating deposits and withdrawals through GCash, Maya, and other connected Philippine payment channels.
  • Regulatory Compliance: Meeting our obligations under PAGCOR licensing, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
  • Fraud Prevention and Security: Detecting and investigating suspicious account activity, duplicate accounts, bot usage, and other prohibited conduct described in our Terms and Conditions.
  • Responsible Gaming: Monitoring play patterns to identify signs of problem gambling and making responsible gaming tools available to players who need them.
  • Customer Support: Responding to queries, resolving disputes, and communicating account-related information.
  • Platform Improvement: Analysing aggregated, anonymised usage data to improve the odds ph platform, fix bugs, and develop new features.
  • Marketing Communications: Sending promotional offers, bonus notifications, and platform updates — only to players who have explicitly opted in to receive such communications.
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Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, odds ph processes your personal data on the following legal grounds:

  • Contractual Necessity: Processing required to fulfil our obligations under the Terms and Conditions you agree to when registering — including account management, bet settlement, and payment processing.
  • Legal Obligation: Data processing required to comply with PAGCOR regulations, AMLA reporting obligations, tax requirements, and applicable Philippine law.
  • Legitimate Interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests do not override your privacy rights.
  • Consent: For marketing communications and non-essential cookies, we rely on your explicit, freely given consent — which you can withdraw at any time without affecting the legality of prior processing.

You have the right to ask odds ph which legal basis applies to any specific instance of data processing. Contact support@oddsph.net for a written response within five business days.

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Data Sharing and Third Parties

Odds ph does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the following limited circumstances:

  • Payment Processors: GCash, Maya, GrabPay, bank partners, and card networks receive the minimum data necessary to process your transactions. These providers are bound by their own privacy and security obligations.
  • Identity Verification Providers: Third-party KYC services used to verify government-issued IDs and confirm your identity before withdrawal processing at odds ph.
  • PAGCOR and Regulatory Authorities: We are required by law to report certain player activity, large transactions, and suspicious behaviour to PAGCOR, the AMLC, and other relevant Philippine government bodies.
  • Technology Partners: Cloud hosting and infrastructure providers who store and process data on our behalf under strict data processing agreements that require them to handle your information only as instructed by odds ph.
  • Legal Requirements: When compelled by a valid court order, subpoena, or legal process under Philippine law.

All third parties with whom odds ph shares personal data are required to implement appropriate technical and organisational security measures and to process your data only for the purposes specified by us.

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Data Retention

Odds ph retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are:

  • Active Account Data: Retained for the full duration of your account's active status plus five (5) years after account closure, as required by AMLA and PAGCOR record-keeping obligations.
  • Transaction Records: Bet history, deposit and withdrawal records are retained for a minimum of five (5) years from the date of each transaction.
  • KYC and Identity Documents: Retained for five (5) years from the date of submission or account closure, whichever is later.
  • Support Communications: Customer service records, including chat logs and email correspondence, are retained for two (2) years.
  • Marketing Data: Email and SMS marketing consent records are retained for as long as you maintain an active account at odds ph, or until you withdraw consent.

When data is no longer required and the relevant retention period has expired, odds ph securely deletes or anonymises it so that it can no longer be linked to you individually.

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Security Measures

Protecting your personal data is a core responsibility at odds ph. We implement layered technical and organisational security controls to guard against unauthorised access, disclosure, alteration, or destruction of your information.

  • Encryption in Transit: All data transmitted between your browser or app and the odds ph platform is encrypted using TLS (Transport Layer Security).
  • Encrypted Storage: Personal data and financial records are stored using AES-256 encryption at rest. Payment credentials are never stored on our own servers — they are handled exclusively by certified payment processors.
  • Access Controls: Internal access to player data at odds ph is restricted to authorised personnel who require it for their role. All internal access is logged and regularly audited.
  • Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their odds ph accounts for an additional layer of login security.
  • Fraud Monitoring: Automated and manual monitoring systems run continuously to detect unusual login patterns, device changes, and suspicious transaction activity.
  • Security Audits: Odds ph conducts regular internal and third-party security reviews of our platform and data handling infrastructure.

If you believe your odds ph account has been compromised, contact support@oddsph.net immediately. We will temporarily freeze your account pending investigation to protect your balance.

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Cookies and Tracking Technologies

Odds ph uses cookies and similar technologies to make the platform work correctly, understand how it is used, and — with your consent — to provide relevant promotions. Here is what each category of cookie does:

Cookie Type Purpose Consent Required?
Essential Session management, login state, security tokens, fraud detection. Without these, the odds ph platform cannot function. No — necessary for the service
Analytics Anonymised usage statistics — pages visited, time on site, error tracking. Helps us improve the platform experience at odds ph. Yes — opt-in via cookie banner
Marketing Tracking for relevant promotional offers and retargeting within the odds ph platform. Never shared with external advertisers. Yes — opt-in via cookie banner

You can manage your cookie preferences at any time through your browser settings or by contacting support@oddsph.net. Disabling non-essential cookies will not affect your ability to use the core features of the odds ph platform.

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Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by odds ph. To exercise any of these rights, contact support@oddsph.net with the subject line "Privacy Request" and your registered account mobile number.

We will acknowledge your request within 72 hours and provide a substantive response within fifteen (15) calendar days, or notify you if additional time is required and explain why.

Your privacy rights at odds ph are real and enforceable. If you feel we have not adequately addressed your request, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines.

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Children's Privacy

The odds ph platform is intended exclusively for adults aged 21 years and above, as required under Philippine law and PAGCOR regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the minimum age requirement, we will immediately close the relevant account, delete all associated personal data, and refund any real-money balance to the originating payment method after completing the required verification process.

If you are a parent or guardian and believe that a minor has registered an account at odds ph, please contact us immediately at support@oddsph.net. We will take prompt action.

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Cross-Border Data Transfers

In the course of operating the odds ph platform, some personal data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers or technology partners with regional data centres.

When such transfers occur, odds ph ensures that appropriate safeguards are in place, including contractual data processing agreements that impose data protection standards consistent with the Philippine Data Privacy Act of 2012. We do not transfer personal data to countries that lack adequate privacy protections without implementing these contractual safeguards first.

You may request information about the specific countries to which your data may be transferred by contacting support@oddsph.net.

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Updates to This Privacy Policy

Odds ph reviews and updates this Privacy Policy periodically to reflect changes in our data practices, new regulatory requirements, or improvements to our platform. When material changes are made, we will notify you through an in-platform notification or by email to your registered address at least seven (7) days before the changes take effect.

The "Last updated" date at the top of this page always reflects the most recent revision. We encourage you to revisit this Privacy Policy periodically. Your continued use of the odds ph platform after the effective date of any update constitutes acknowledgement of the revised Policy.

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Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way odds ph handles your personal data, please get in touch:

  • Data Protection Officer, Odds PH
  • Email: support@oddsph.net (subject line: "Privacy Request")
  • Platform: oddsph.net

You also have the right to raise a complaint with the National Privacy Commission of the Philippines (NPC) if you believe that odds ph has not handled your personal data in accordance with the Data Privacy Act of 2012. Information on how to contact the NPC is available on their official government website.

Response time commitment: we acknowledge all privacy requests within 72 hours and resolve them within 15 calendar days wherever possible. Complex requests may take longer, and we will keep you informed throughout the process.

Your Data Rights at Odds PH

Under the Philippine Data Privacy Act of 2012, you have eight distinct rights over your personal information. Here's what each one means in practice.

Right to Know

You have the right to know whether odds ph holds personal data about you and to receive a copy of it.

Right to Correct

If any personal data we hold about you at odds ph is inaccurate or outdated, you can request a correction at any time.

Right to Erasure

You can request deletion of your personal data when it is no longer necessary for the original purpose, subject to legal retention requirements.

Right to Object

You can object to odds ph processing your data for direct marketing or any purpose based on legitimate interests.

Right to Block

You can request temporary suspension of processing where you contest the accuracy of the data or the lawfulness of our use of it.

Right to Damages

If your rights under the Data Privacy Act have been violated, you are entitled to claim compensation for any damage suffered as a result.

Right to Data Portability

You can request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.

Right to Complain

If odds ph doesn't resolve your concern to your satisfaction, you have the right to lodge a formal complaint with the National Privacy Commission.

Your Privacy Is Protected at Odds PH — Play with Confidence

Your data is secure, your rights are respected, and your payouts go straight to your GCash or Maya. Join hundreds of thousands of Filipino players who trust odds ph.